FAQ

Questions? We love to give you answers.

When will my order be shipped?

We ship out thousands of packages each day, but due to Covid-19, there may be delays in individual orders as we work to get everything processed. We are doing our best to get your order to you as quickly as we can. Please be just a bit more patient with us, and you should have your order delivered soon.

How do I track my order?

Look for an automated email with tracking information when your order ships or Email our support team and quote your order number/customer reference number. We’ll help you with the rest.

Do you ship worldwide?

We have customers all across the globe, so we can ship to anywhere with a letterbox. We usually dispatch orders within 3-5 working days. Delivery times vary based on selected service and destination. International orders may take up to 4 weeks to deliver due to varying customs processing times. Regular post ranges from 3 to 28 working days depending on the shipping address.

What are my shipping options?

Orders shipped outside of the United States may be subject to import taxes, customs duties, fees, and/or VAT (Value Added Taxes) levied by the destination country. You are responsible for paying any taxes, duties, customs fees, and/or VAT charged by your government, as we have no control over these charges and cannot predict what they may be. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties. International orders will not be refunded for failure to pay import duties, taxes or fees.

Can I change my shipping address after I have already placed my order?

Once an order leaves our facilities, the address cannot be modified. Please make sure the correct shipping address is inputted before placing the order. In the case where an order with an incorrect address is shipped, please contact the shipping carrier with your tracking number and request to redirect the package to the correct shipping address or hold the package at their facilities for a pickup.

What are my payment options?

We happily accept Mastercard, Visa or Paypal.

What currency can I pay in?

Depending on where you’re browsing from, we try to select the best currency for you to pay in. All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase.

Why isn’t my discount code working?

There could be a few reasons why your code doesn’t work:

  •  The  most likely reason is that the code  It is no longer valid
  •  Our discount coupons are single-use, so if you have used this coupon code in the past, there is a good chance it will not be valid for a second purchase.
What is the Return Policy?

At Altifarm Enverde quality control is our priority, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund. Refunds will be applied to the original method of purchase only if these conditions are met:  

  • Items must be in new condition including all accessories and packaging.   
  • Altifarm Enverde will provide a free return shipping label for customers in the US.  
  • Shipping costs are non-refundable. 
  • International orders will not be refunded for failure to pay import duties, taxes or fees. 
  • Refunds are limited to the total amount paid. 
What about a replacement?

We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to support@altifarm.com for help.

What is the warranty period?

All items purchased from Altifarm Enverde will be replaced at Altifarm Enverde’s discretion with the same or similar product if found to be defective in materials or workmanship within one year of purchase. 

Products purchased from distributors or resellers are not covered by the 1-year limited warranty.

Proof of purchase is required and must include item(s), price, date of purchase, and seller. Customers outside of the US will be responsible for shipping the defective unit back.

Exclusions and Limitations

Accidental drops, installation failures, normal wear and tear or misuse/abuse or modification of the product caused by the owner are not covered under this warranty. If a defect arises and a valid claim is received by Altifarm Enverde within the Warranty Period, at its option, we will repair the product or exchange the product with a functionally equivalent new product. Altifarm Enverde will not be liable for any indirect, incidental, or punitive damages.

Can I use garden soil?

Yes, you can but you’ll need to amend it before using. Garden soil is too heavy and will lead to compaction from watering. We would recommend using a potting mix for your plants. Potting soil is lightweight and absorbent with good drainage property. It keeps your plants from getting water-logged.  It consists of soil, cocopeat, perlite, and clay balls that retain moisture and ensure fast root growth. You can buy potting mix soil from a store or make your own soil by simply mixing 1 part of garden soil,1 part of perlite (white small pebbles that will aerate the soil), and 1 part of compost or peat moss.

Do you ship products with seeds and soil?

Our simplifies gardening and makes it easy for anyone to grow at home. The idea is to give you the flexibility to decide over what and how to grow as per your wish and regional climate. That’s why we do not provide seeds and soil.

How often do I have to fill the water reservoir?

Our products require significantly less maintenance and water than traditional planters. The watering spout has a level indicator, which lets you know when the reservoir is low. This varies from plant to plant, and also depends on weather, humidity, growing medium and other variables. While testing outdoors in good sunlight near 35 °C, we typically get a 5-7 day watering cycle and get 7-9 days cycle while testing indoors.

How do your products supply the right amount of water?

Our products are provided with an automatic self-watering system for on-demand watering.  The water reservoir is present at the bottom connected to the planter, soil draws water from the reservoir by capillary action and supplies it to the plant as and when needed by the plant.  This maintains optimum moisture level in the soil and prevents over-watering and drainage problems, it also provides a perfect amount of oxygen encouraging fast root growth and microbial activity boosting nutrient uptake. It stores water for a week, so you won’t have to worry about your plants while you’re away. Plants choose how much water they need and no more underwatering or overwatering. No electricity or water connection needed and does not involve any pump or motor.

Can grow lights replace the sun?

Yes, it can replace the sun provided it has the right kind of light (wavelengths) that plants can use for photosynthesis and other processes. Almost all grow lights tend to reproduce the same kind of light that the sun makes, in order to help plants grow autonomously without the need of sunlight.  

There are different types of grow lights in the market however LEDs are the most efficient ones because they are durable, produce less heat,  and most importantly can be tuned to meet the plant’s light needs. In our all 3 products- Altifarm, Herbstation, and Pico, we have developed custom LED grow lights with the perfect wavelength recipe for each stage of plant growth – germination, tissue development, photosynthesis, flowering, etc. We have also covered the most essential light parameters like PPFD, Color temperature, and wattage to help you grow even in the darkest corner of your home.

How to fertilize plants?

It depends upon the plant you’re growing and also on the type of fertilizer you are using. You can fortify soil by adding manure or compost, once a week. If you’re growing using a soilless growing medium like coco peat, you’ll need to fortify the water with hydroponic nutrients and adjust the pH if required with pH up or down solution.  Fill the reservoir with a hydroponic nutrient solution. You should gradually increase the strength of nutrients as your plant matures so that you do not stress your plants.  Use EC/TDS meter to check the nutrient strength and pH meter/pH solution/litmus paper to look over the pH of the nutrient solution.

Still have a question?

Please contact us for more information.

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