1. When will my order be shipped?
Expedited orders will be shipped in 1-2 working days from the day the order is placed. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status.
2. How do I track my order?
Look for an automated email with tracking information when your order ships or Email our support team and quote your order number/customer reference number. We’ll help you with the rest.
3. Do you ship worldwide?
We have customers all across the globe, so we can ship to anywhere with a letterbox. We usually dispatch orders within 3-5 working days. Delivery times vary based on selected service and destination. International orders may take up to 4 weeks to deliver due to varying customs processing times. Regular post ranges from 3 to 28 working days depending on the shipping address.
4. What are my shipping options?
Orders shipped outside of the United States may be subject to import taxes, customs duties, fees, and/or VAT (Value Added Taxes) levied by the destination country. You are responsible for paying any taxes, duties, customs fees, and/or VAT charged by your government, as we have no control over these charges and cannot predict what they may be. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties. International orders will not be refunded for failure to pay import duties, taxes or fees.
5. Can I change my shipping address after I have already placed my order?
Once an order leaves our facilities, the address cannot be modified. Please make sure the correct shipping address is inputted before placing the order. In the case where an order with an incorrect address is shipped, please contact the shipping carrier with your tracking number and request to redirect the package to the correct shipping address or hold the package at their facilities for a pickup.